11. I did not receive the item purchased. What should I do?

If you have not received the item purchased, please send us your receipts from the platform you purchased them.

The following guides can be helpful in finding the receipts:

• Google Play: https://support.google.com/store/answer/6160235?hl=en
• iTunes: https://support.apple.com/en-us/HT204088
• Facebook:
  - Click in the top right of Facebook and select Settings;
  - Click Payments in the left menu;
  - Click a payment to view your receipt.